Our goal is to ship your complete order as quickly as possible. We ask that you allow 1 to 2 business days for your order to be picked, packed and handed to the carrier. We need 24 to 48 hours to process your order before it is released to the shipping units. Please be mindful of peak shopping seasons and sale events, which can also affect processing times. We will keep you updated on the status of your order throughout the fulfillment process.
We ship to most countries in the world
Below are the approximate shipping times for your reference, including processing time and transit time.
On average, merchandise is packed and shipped from our overseas fulfillment warehouse 1 to 2 business days after purchase. Standard transit times then apply: 7 to 14 days to the United States, Canada, the United Kingdom and Australia, and 10 to 20 days for the rest of the world.
| Destination | Transit time |
|---|---|
| The United States | 7 – 14 days |
| Canada | 7 – 14 days |
| The United Kingdom | 7 – 14 days |
| Australia | 7 – 14 days |
| Worldwide | 10 – 20 days |
Standard insured shipping
We charge a flat $19.99 insured shipping fee on every order, to every destination we serve.
If you need to receive your purchase by a specific date for an occasion or an event, please contact us first so we can confirm which products are immediately available.
We ship via Yanwen, UPS and USPS, and via FedEx for some international deliveries.
We cannot ship to multiple addresses on a single order.
Customs and import duties
Orders are shipped from our overseas fulfillment warehouse. Any import duties, taxes or customs fees charged by the destination country are the responsibility of the recipient.
Most orders arrive with no additional charge, but customs policies vary by country and we are not able to predict or control these fees.
Countries we do not ship to
We are currently unable to ship to the following destinations: Palestine, Bangladesh, Nigeria, Ethiopia, Egypt, DR Congo, South Africa, Kenya, Uganda, Algeria, Sudan, Morocco, Angola, Mozambique, Ghana, Madagascar, Cameroon, Côte d’Ivoire, Niger, Burkina Faso, Mali, Malawi, Zambia, Senegal, Chad, Somalia, Zimbabwe, Guinea, Rwanda, Benin, Burundi, Tunisia, South Sudan, Togo, Sierra Leone, Libya, Congo, Liberia, Central African Republic, Mauritania, Eritrea, Namibia, Gambia, Botswana, Gabon, Lesotho, Guinea-Bissau, Equatorial Guinea, Mauritius, Eswatini, Djibouti, Comoros, Cabo Verde, Sao Tome & Principe, Seychelles.
We also cannot ship to military addresses.
My tracking number stopped updating — what happened?
We provide a tracking number for every order we send out. While we will always do our best to help, we are not responsible for carrier or delivery issues once a parcel is in the carrier’s hands.
If your tracking number shows your order as delivered and you cannot locate the package, please contact your local post office or carrier depot with the tracking number for all enquiries about missing deliveries.
Questions about a shipment?
Email support@diginith.com or call +1 (716) 300-1246, Monday to Sunday, 9:30 AM – 6:30 PM (GMT -05:00).