Answers to the questions we hear most — from materials and care through to shipping and returns. Can’t find what you are looking for? Reach out and we will be glad to help.
1. How can I track my order?
Once your order has shipped we will send you a confirmation email containing your tracking number. You can also check the status at any time on our Order Tracking page.
2. How do I care for my handmade products?
Each piece arrives with its own care instructions to keep it looking its best for years. As a general rule we recommend gentle hand washing for fabric items and spot cleaning for accessories. Keep pieces out of prolonged direct sunlight, and let anything woven or natural dry flat and away from heat.
3. Do you offer custom or personalised products?
Yes — we offer customisation on a number of our products. If you have something particular in mind, contact us with your requirements and we will do our best to accommodate you. Because our pieces are handmade in limited editions, custom work may need a little extra time.
4. How long will it take to ship my order?
Orders are processed within 24 to 48 hours and generally leave our warehouse 1 to 2 business days after purchase. Once shipped, estimated delivery is 7 to 14 business days to the United States, Canada, the United Kingdom and Australia, and 10 to 20 business days for the rest of the world. Shipping is a flat $19.99 insured rate on every order.
5. My tracking number isn’t working
Tracking numbers can take 1–2 days to appear in the shipping carrier’s system. Occasionally a carrier will misroute a parcel. If your tracking number is still not working after a few days, please contact the carrier directly, or let us know and we will follow it up with them.
6. I need help with a late order
If your order has not arrived after 14 business days (United States, Canada, the United Kingdom and Australia) or 20 business days (rest of the world) from the shipping date, please contact our team with your order number. We are always happy to help track it down.
7. When will my card be charged?
Just after your order has been successfully placed.
8. How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you check out and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used across the internet for processing payments. Your card details are used only to complete the requested transaction and are not stored afterwards.
Still have a question? Email us at support@diginith.com or call +1 (716) 300-1246. We are available Monday to Sunday, 9:30 AM – 6:30 PM (GMT -05:00).